business

This is what it looks like when five insiders write letters to the South Florida technology industry of the future. 

For several years now the tech industry here has been a mix of promise and proclamations. Miami has been listed among the places to become the next Silicon Valley even while many in the industry here resist that kind of hype.

In our continuing series on female leadership, we look at the technology sector. Certainly it is a lucrative industry and it's been criticized for gender imbalance.

Women make up only a quarter of the tech industry workforce, even though more women now enroll in college than men.

And here's another interesting data point -- women in Western countries use the internet 17 percent more than men do. So how does this all compute in terms of female leadership?

Kenny Malone

Grad student Torrey Smith didn’t really drink coffee before he started his master's in business administration at the University of Miami.

“Now I’ve had to try it a few times and step outside of my box because these long hours catch up to you,” the 26-year-old Smith says.

It’s not like Smith isn’t used to a high-stakes, rigorous schedule. He’s won a Super Bowl, caught 30 touchdown passes and just signed a $40 million contract with the San Francisco 49ers.

A trial about who owns a 840-pound emerald will continue despite international protest.

The ownership of the Bahia Emerald, as the massive rock is known, has been hotly contested for years. But in September, the stone became the subject of international controversy, when Brazil said all the ownership questions were irrelevant because the 180,000 carat, $372 million rock was illegally exported.

The tourism business is booming in South Florida.

The Sunshine State could welcome close to 100 million visitors this year.  They come from all over: the Northeast, the Midwest, Latin America, Europe, Russia and, increasingly, Asia. These visitors directly support hundreds of thousands of jobs and pump billions of dollars into the regional economy. 

Tom Hudson

Higher than New York, Chicago and Dallas. Better than Atlanta, Seattle and Houston. South Florida's entrepreneurial activity is third highest among the nation's largest metropolitan areas.  Only San Francisco and Los Angeles ranked higher in the group's annual index of entrepreneurial activity.

Why Miami?

Not too long ago, good customer service meant a warm welcome and personal attention. Today, great customer service can mean leaving the customer alone to fend for themselves. That shift is thanks, in part, to technology.

It’s the smartphone that allows customers to be simultaneously social and anti-social in how they relate to and interact with service staff. Websites like TripAdvisor, OpenTable and Yelp have given customers a voice, and restaurants and hotels are listening -- and responding.

Tom Hudson

South Florida is known around the world for its sun, sand and surf. Those natural attributes are responsible for thousands of jobs, millions of visitors and billions of dollars. But what about service? South Florida may invite the world to come play on its beaches, stay in its hotels and eat in its restaurants, but what kind of hosts are its people?

Julie Grimes gives the overall customer service experience three out of five stars. She is the owner of two hotels in Miami: the Doubletree Hilton and the Hilton Bentley South Beach where she also is the managing partner.

Miami-Dade Mega-Mall Draws Criticism

Mar 20, 2015
Triple Five

The Miami-Dade County Commission recently voted to approve a land deal that will clear the way for the development of what would be America’s largest mall. (By the way, the Miami-Dade school board voted Wednesday to give up a lease on public land wanted for the project.)

Triple Five

The Miami-Dade County Commission voted Tuesday to approve a land deal for the development of what would be the nation's largest mall.

The proposed mega-mall, American Dream Miami, would cost approximately $4 billion to build and would occupy 200 acres of west Miami-Dade. The park would contain aquatic attractions such as an indoor ski slope, a water park and a submarine ride.

The land deal allows Triple Five -- the mall's developer -- to purchase the 82 acres of Miami-Dade property owned by the state.

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