South Florida is known around the world for its sun, sand and surf. Those natural attributes are responsible for thousands of jobs, millions of visitors and billions of dollars. But what about service? South Florida may invite the world to come play on its beaches, stay in its hotels and eat in its restaurants, but what kind of hosts are its people?
Julie Grimes gives the overall customer service experience three out of five stars. She is the owner of two hotels in Miami: the Doubletree Hilton and the Hilton Bentley South Beach, where she also is the managing partner.