consumer protection

Wells Fargo Bank has been ordered to pay $185 million in fines and penalties to settle what the Consumer Financial Protection Bureau calls "the widespread illegal practice of secretly opening unauthorized deposit and credit card accounts."

Thousands of Wells Fargo employees opened the accounts in secret so they would get bonuses for hitting their sales targets, according to investigators. More than 2 million deposit and credit card accounts may have been created without customer authorization.


A bill that targets Internet businesses that sell music or movies is going to Gov. Rick Scott’s desk.

The "True Origin of Digital Goods Act" is billed as a consumer protection law. It requires website operators that sell music and videos to provide their real names and contact information.

Opponents say the state is trying to regulate the Internet. But Representative Erik Fresen (R-Miami) says the people selling the goods just have to identify themselves.

Take a guess: What one issue do you think Florida consumers complained about the most last year?  Was it high energy bills, losing money on a lemon car or disputes with landlords?

Turns out the number one consumer gripe involves telemarketers who can't take "Do Not Call" for an answer.

Florida consumers complained the most last year about getting targeted by telemarketers -- despite being registered with the state's "Do Not Call" list.

05/07/13 - Tuesday's Topical Currents is “At Your Service,” with consumer protection experts. We’ll speak with Miami-Dade Consumer Advocate Leonard Elias and University of Miami law professor Michael Schiff. And take your calls. Topics include misleading advertising, lemon laws, unfair debt collection, warranty violations and credit reporting issues. That’s Topical Currents at 1pm on WLRN-HD1 rebroadcast at 7pm on WLRN-HD2 and audio on-demand after the live program.