airlines

Another day and another conflict with airline employees goes viral.

AP

Less than a day after skirmishes broke out in Spirit Airlines' Fort Lauderdale terminal because of canceled flights, a federal judge has sided with the carrier and ordered its unionized pilots to stop boycotting flights as part of a labor action.

District Judge William P. Dimitrouleas issued the order Tuesday, saying Spirit likely would win its lawsuit charging that the Airline Pilots Association was engaged in work slowdowns that violated federal law. The union has denied the accusation.

In the wake of recent high profile incidents of customer mistreatment, most notably, the viral video of airport security officers dragging a passenger off a United Airlines plane last month, commercial airlines are scrambling to regain the trust of air travelers.

United Airlines is increasing the amount it will pay passengers who get bumped from overbooked flights to as much as $10,000. That announcement comes after its CEO, Oscar Munoz, called a now-infamous video showing police violently dragging a seated passenger off a full flight earlier this month "horrifying."

"When we read that story, our reaction was, 'Dang, I wish we'd been on that flight,' " says Fay Fishman, a veteran traveler with a love of getting bumped off overbooked flights.

Updated on 4/28 at 1:15 p.m. ET

United Airlines and lawyers for the passenger seen on video being dragged from a United airliner in Chicago say the man has reached "an amicable settlement" with the airline. The terms of the agreement were not announced.

Another nightmare encounter between a passenger and an airline is going viral and sparking an outcry against an industry accused of routinely mistreating its customers.

An American Airlines employee allegedly took a stroller from a woman boarding Flight 591 from San Francisco to Dallas Friday, and knocked her with it while she held a baby in her arms.

A couple flying to Costa Rica for their wedding were removed from a United Airlines flight in Houston on Saturday.

The incident happened nearly a week after a video showing a passenger being dragged off a Chicago-to-Louisville flight went viral.

Michael Hohl and Amber Maxwell are scheduled to get married on Thursday.

United Airlines crew members will no longer be able to bump a passenger who is already seated in one of the airline's planes.

The policy change was first reported by TMZ. A spokesperson for the airline confirms that United has updated its policy "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure. This ensures situations like Flight 3411 never happen again."

The reaction from the public started with gasps of horror and built to cries for a boycott.

Now, a day and a half later, United Airlines is admitting it did something wrong.

On Sunday night, a passenger on a United Express flight from Chicago to Louisville, Ky., was told he had to give up his ticket so a United crew member could take his seat. The man refused: He's a doctor and said he had patients he had to see.

Updated at 8:50 a.m. ET April 17

An annual study of airline quality in the U.S. gave airlines the highest scores in the 26 years the rankings have been published.

You may be wondering: How is that possible?

Airlines have surprisingly strict dress codes for people traveling on "buddy passes," and astonishingly tone-deaf explanations.

Those are two takeaways from a story on Sunday that prompted shock and outrage on social media.

The big three U.S. airlines — American, Delta and United — are all taking on the discount carriers by offering no-frills, discounted fares, called "basic economy." Some critics call it "misery class" because you'll board last, sit in a middle seat near the back of the plane, and on United and American, you can't bring a carry-on bag.

Now there is evidence that this lower class of fare is not any lower priced, but instead is a way to raise standard economy fares.

Many travelers have resigned themselves to paying $25 or more to check a bag when flying. But that fee becomes especially onerous when the bag doesn't show up on the carousel at baggage claim.

The White House is proposing a new rule that would require airlines to refund the checked baggage fee if luggage is "substantially delayed," though it does not define "substantially."

Delta Air Lines announced it was grounding nearly 300 flights Tuesday, a day after a computer outage hobbled the carrier's communication and booking systems and forced it to cancel about 1,000 flights worldwide.

Tens of thousands of passengers were stranded on Monday.

In a statement, Delta said the additional cancellations were to allow the carrier "to reset the operation and get crews, aircraft and other operational elements in place to take care of customers."

Updated at 12:15 p.m. ET

Delta flights around the world were delayed this morning because of a "computer outage," the company says.

A power outage in Atlanta around 2:30 a.m. ET was responsible for the problem, the company said in a statement.

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