The Sunshine Economy

9 a.m. and 7 p.m. Mondays

The Sunshine Economy, takes a fresh look at the key industries transforming South Florida into a regional powerhouse. From investments in health care, storm preparedness, international trade, real estate and technology based start-ups, tune in to learn more about one of the worlds most vibrant and diverse economies.

Tom Hudson
Credit WLRN

The tourism business is booming in South Florida.

The Sunshine State could welcome close to 100 million visitors this year.  They come from all over: the Northeast, the Midwest, Latin America, Europe, Russia and, increasingly, Asia. These visitors directly support hundreds of thousands of jobs and pump billions of dollars into the regional economy. 

Not too long ago, good customer service meant a warm welcome and personal attention. Today, great customer service can mean leaving the customer alone to fend for themselves. That shift is thanks, in part, to technology.

It’s the smartphone that allows customers to be simultaneously social and anti-social in how they relate to and interact with service staff. Websites like TripAdvisor, OpenTable and Yelp have given customers a voice, and restaurants and hotels are listening -- and responding.

Tom Hudson

South Florida is known around the world for its sun, sand and surf. Those natural attributes are responsible for thousands of jobs, millions of visitors and billions of dollars. But what about service? South Florida may invite the world to come play on its beaches, stay in its hotels and eat in its restaurants, but what kind of hosts are its people?

Julie Grimes gives the overall customer service experience three out of five stars. She is the owner of two hotels in Miami: the Doubletree Hilton and the Hilton Bentley South Beach, where she also is the managing partner.

Kahala / Flickr/Creative Commons

What do people who have bet their livelihood on good food remember as their favorite food?

Tom Hudson

A LITTLE HISTORY

Ian Schrager and Lloyd Mandell used to be neighbors. 

One is an iconoclast who made a fortune (and went to prison for tax evasion) as co-founder of the famed Studio 54 nightclub in New York, and the other a Miami Beach native whose dad owned a gas station where a Starbucks now stands on West Avenue.

The two men are in the same business now, technically. But they came to it in different ways.

Emma_L_M/flickr

More than 4 million voters approved Amendment 1 in the November 2014 election. The measure received an overwhelming 75 percent "yes" vote.

That vote unleashed hundred of millions of dollars this year and billions of dollars over the next 20 years that have to be spent on acquiring and improving Florida lands. The amendment uses fewer than 150 words to describe the types of projects the money has to be spent on. That section is highlighted in blue below.

    

Tom Hudson

Odalys Arevalo works out of a shopping mall but she doesn't sell clothes or electronics or jewelry. She sells health insurance. And when it comes to the Affordable Care Act, she and her team of 600 brokers sell a lot of it.

Arevalo is co-founder of Sunshine Life and Health Advisors. The idea for the company began in a coffee shop. Operations started with a single mall kiosk and now the firm has eight outlets, including a 24,000 square feet "store" at the Mall of the Americas in Miami-Dade County.

Mike Fernandez / Courtesy

  

By the looks of this photograph, one would think Mike Fernandez and Earvin "Magic" Johnson have known each other for years. When they greeted each other before their interview on the Sunshine Economy, they embraced in a bear hug, the 6-foot-9-inch former NBA point guard more than a head taller than the billionaire health care entrepreneur. Fernandez even gave Johnson a kiss on the cheek. This was not a boardroom greeting, but the two have known each other only since 2012.

Tom Hudson

After the big emotions of the wedding day come the economics of marriage: insurance, taxes, wills, bank accounts, property titles, credit card accounts, etcetera. 

Thousands of gay Floridians have gotten married since January 6, when their unions became legal in the state. Thousands more are now recognized as married if they wed in a place that allowed gay marriage prior to Florida's ban on same-sex marriages being overturned by a federal judge.

WLRN

Miami is not a top departure point for American goods headed to Cuba. So say the official U.S. government trade statistics. Port Everglades in Fort Lauderdale is the second-largest American port from which goods are sent to Cuba.

Yes, despite the 53-year-old trade embargo, America still does a little business with Cuba. The U.S. sells fresh and frozen chicken, soybeans, corn and an assortment of other food and medical supplies. 

Pages