Miami Beach residents can now send their concerns to the city's department through a new smartphone app.
The free app called "E-Gov" allows residents to file reports or complaints directly to the city department by sending a photo.
"We have various standards about time. How much time it will take to be resolved," says Miami Beach Mayor Philip Levine. "For example, a pothole should take about 48 hours. We want to figure out ways to increase and make better customer service as much as we can in Miami Beach."
After filing the report, the sender receives a tracking number to show the status of the report.
The app will also keep track of the city's trolleys and include an events calendar.
Read the full story on MiamiHerald.com.