Not too long ago, good customer service meant a warm welcome and personal attention. Today, great customer service can mean leaving the customer alone to fend for themselves. That shift is thanks, in part, to technology.
It’s the smartphone that allows customers to be simultaneously social and anti-social in how they relate to and interact with service staff. Websites like TripAdvisor, OpenTable and Yelp have given customers a voice, and restaurants and hotels are listening -- and responding.
The Monroe County Sheriff's Office is investigating the deaths of three people who all died Monday in separate incidents while snorkeling in the Keys.
Monroe Sheriff Rick Ramsay said Tuesday that having three fatalities on the water in one day was unprecedented.
Richard Gueringer, 71, of San Antonio, Texas, was taken to Lower Keys Medical Center after he lost consciousness in the water off Key West. He was pronounced dead at the hospital, according to Deputy Becky Herrin, a spokeswoman for the sheriff's office.
The Miami City Commission will vote Thursday on a measure that would pave the way for farmers markets to get operating permits in the city.
Several years ago Miami approved a pilot program to make it easier for some small new farmers markets. On Jan. 1, 2014, that program lapsed and no one really took notice. Until an organization in Wynwood tried to get permission for a new farmers market and was told the special permit no longer existed.
Since then, Commissioner Marc Sarnoff has introduced an ordinance that would permanently reinstate the program.
A product made from cannabis could become one of Florida’s top crops: A bill in Tallahassee would allow Florida farmers to grow hemp.
Robert Clayton finished construction last year on a house made of hemp in Tarpon Springs. It’s thought to be the first of its kind in Florida. He testified at a Senate hearing about his research for the Hemp Industries Association.
Patrick Conway, chief medical officer for the Centers of Medicare and Medicaid Services, speaking with Donna Shalala, president of University of Miami at the university's annual health care conference this year.
The University of Miami School of Business hosted its yearly health care conference Monday. The main topic of discussion was “disruptive innovation,” which organizer and professor Steven Ullmann says means "to disrupt how we do health care provision in this country."
Ullmann says the health care system now is fragmented, and that makes it expensive.
Youssef Wardani speaks to the Broward County School Board about the suspension of a Cypress Bay High French teacher for five days without pay for repeatedly calling his 14-year-old son a "raghead Taliban."
Youssef Wardani never considered himself an activist.
He’s a fairly soft-spoken software engineer. He’s very organized and believes everything should have a plan from start to finish.
Activism for him was a sudden evolution sparked by a Broward teacher who called his 14-year-old son a "raghead Taliban” and the bureaucracy of a school system he felt ignored him when he demanded accountability.
His son, Deyab-Houssein Wardani, 14, is a ninth grader at Cypress Bay High School in Weston. Everyone calls him D.H.
The city has a short history compared to others around the country, but Miami Beach has become a world-class destination. And that's thanks in part to some of the movies and TV shows that were shot on the island.
From the hilarious "Jackie Gleason Show" in the 1960s to the gritty 1980s "Scarface," here are 10 movies and TV shows that portrayed the unique Miami Beach on big and small screens.
South Florida is known around the world for its sun, sand and surf. Those natural attributes are responsible for thousands of jobs, millions of visitors and billions of dollars. But what about service? South Florida may invite the world to come play on its beaches, stay in its hotels and eat in its restaurants, but what kind of hosts are its people?
Julie Grimes gives the overall customer service experience three out of five stars. She is the owner of two hotels in Miami: the Doubletree Hilton and the Hilton Bentley South Beach where she also is the managing partner.
The big pro tennis tournament that starts Monday on Key Biscayne has had four different corporate names since its debut 30 years ago. But now the event is free of a commercial label. And that may be the smartest corporate move yet.
It was most recently the Sony Open. Now – and many hope from now on – it’s the Miami Open.
For that you can say obrigado – thank you – to Brazil’s Banco Itaú.